We have encountered many questions from our customers regarding the launch of our new website. To best keep you all informed here are answers to some of the most frequently asked questions. Feel free to email us at firstname.lastname@example.org if there is anything else we can help you with.
1. I am having trouble logging in to my account. Do my login and password still work?
The only database that was migrated over from the old website was the product database. Therefore you will need to create a new account, including a login and password, upon checkout. However, you can also checkout as guest if you do not want to create an account.
2. Where can I find my order history?
You can always contact out customer service team to retrieve information regarding your order history. Although the customer account information did not transfer from the old TRJ website, our in office database contains your entire order history. You can call our office Monday-Friday, 8am-6pm Pacific time at 800-750-9550.
3. When I try to checkout I get a message questioning the security of your site. How do I know my order and information are secure?
Checking out and placing your order on our online store is a secure process. Our site is equipped with a valid SSL certificate and all orders are processed over an https connection. Furthermore, once a transaction is complete your credit card information is no longer stored. There have been instances where customers using older versions of the web browser, Internet Explorer, have experienced this message in error. Updating your browser can help resolve that issue.
4. How do I update my internet browser?
There are many free internet browsers to choose from. Most PC computers with Windows operating systems come loaded with Internet Explorer. You can download an updated version here: http://windows.microsoft.com/en-us/internet-explorer/download-ie Other options include:
Google Chrome: https://www.google.com/intl/en/chrome/browser/